Refund Policy

Effective Date: April 2026

At JONES WEAR LTD, we are committed to providing a smooth and trustworthy shopping experience. If for any reason you are not satisfied with your purchase from joneswear.shop, this Refund Policy explains how we handle returns, exchanges, and refunds.

1. Business Details

Company Name: JONES WEAR LTD
Registered Address: 93 Deerhurst Crescent, Portsmouth, United Kingdom, PO6 4EH
Email: payment@joneswear.shop
Phone: +44 7378 564512

2. Return Window

Customers may request a refund within 30 days from the date the order is delivered.

Requests made after this period may not be accepted.

3. Conditions for Refund

To qualify for a refund:

• Items must be unused and in their original condition
• Items must include original packaging (if applicable)
• Proof of purchase (order number or confirmation email) is required

We reserve the right to decline refunds if the returned product does not meet these criteria.

4. Eligible Products

Our store offers women’s jewelry, including:

• Bracelets
• Necklaces
• Earrings
• Rings

Products are crafted from materials such as 18K gold, silver, cubic zirconia, and other high-quality stones.

5. Free Return Service

• We provide free return shipping for all eligible items
• Customers must contact us before sending any item back
• Unauthorized returns may not be processed

6. How to Request a Refund

To start a refund request:

1. Send an email to payment@joneswear.shop
2. Include your order number and reason for return
3. Our team will respond within 24 hours (business days)
4. Follow the return instructions provided

7. Refund Processing

• Refunds will be issued to the original payment method only
• Once we receive and inspect the returned item, we will notify you of the status
• Approved refunds are processed within a few business days

Please note: your bank or payment provider may require additional time to complete the transaction.

8. Exchanges

If you wish to exchange an item:

• Contact us with your request
• Exchanges are subject to product availability
• If the requested item is unavailable, a refund may be offered instead

9. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 7 days of delivery
• Provide clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

10. Non-Refundable Situations

Refunds may not be granted in the following cases:

• Items that show signs of wear or damage after delivery
• Returns sent without prior approval
• Missing components or packaging

11. Processing Timeframes

• Return request response: within 24 hours (business days)
• Refund approval: after inspection of returned item
• Refund completion: a few business days (excluding bank processing time)

12. Customer Support Availability

Our support team operates during the following hours:

• Monday – Friday: 09:00 – 18:00 (UK time)
• Saturday & Sunday: Closed

13. Policy Updates

We may revise this Refund Policy at any time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

14. Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: payment@joneswear.shop
Phone: +44 7378 564512
Address: 93 Deerhurst Crescent, Portsmouth, United Kingdom, PO6 4EH