Shipping Policy

Effective Date: April 2026

This Shipping Policy outlines how JONES WEAR LTD (“we”, “our”, “us”) handles the processing, shipping, and delivery of orders placed on joneswear.shop.

1. Company Information

Company Name: JONES WEAR LTD
Registered Address: 93 Deerhurst Crescent, Portsmouth, United Kingdom, PO6 4EH
Email: payment@joneswear.shop
Phone: +44 7378 564512

2. Order Processing Time

All orders are prepared and processed within 48 hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day
• Once processed, orders are handed over to our shipping partners

3. Shipping Coverage

We offer international shipping to most countries worldwide.

• Shipping is available for all products listed on our website
• No additional handling fees are charged by us

4. Shipping Cost

We provide free standard shipping on all orders.

Customers will not be charged any shipping fees at checkout unless otherwise stated in special promotions.

5. Delivery Time

Estimated delivery times vary depending on destination:

• United Kingdom: 5–10 business days
• Europe: 6–12 business days
• International orders: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, logistics delays, or peak seasons.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

You can use the tracking number to monitor the status of your shipment in real time.

7. Shipping Partners

We work with trusted international logistics providers to ensure safe and reliable delivery. The carrier used may vary depending on destination and availability.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

• Orders shipped to incorrect addresses provided by the customer cannot be guaranteed for recovery
• If you notice an error, please contact us immediately at payment@joneswear.shop

9. Lost or Delayed Orders

If your order is delayed beyond the estimated delivery time:

• Please contact our support team for assistance
• We will help investigate the shipment with the carrier
• If a package is confirmed lost, we will arrange a replacement or refund

10. Damaged Packages

If your order arrives damaged:

• Contact us within 7 days of delivery
• Provide order details and photo evidence

We will evaluate the issue and offer a replacement or refund where applicable.

11. Customs and Import Taxes

In some cases, international orders may be subject to customs duties or import taxes imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

12. Customer Support

Our support team is available during business hours:

• Monday – Friday: 09:00 – 18:00 (UK time)
• Saturday – Sunday: Closed

We aim to respond to all inquiries within 24 hours on working days.

13. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: payment@joneswear.shop
Phone: +44 7378 564512
Address: 93 Deerhurst Crescent, Portsmouth, United Kingdom, PO6 4EH