Returns & Exchanges Policy

Effective Date: April 2026

At JONES WEAR LTD, we aim to ensure every customer is satisfied with their purchase. If you are not completely happy with your order placed on joneswear.shop, this policy explains how returns and exchanges are handled.

1. Company Information

Company Name: JONES WEAR LTD
Registered Address: 93 Deerhurst Crescent, Portsmouth, United Kingdom, PO6 4EH
Email: payment@joneswear.shop
Phone: +44 7378 564512

2. Return Eligibility

To be eligible for a return or exchange:

• The request must be submitted within 30 days of receiving the order
• Items must be unused, unworn, and in original condition
• Items must include original packaging (if applicable)
• Proof of purchase (order number or confirmation email) is required

Items that do not meet these conditions may not be accepted.

3. Return Process

To initiate a return or exchange:

1. Contact us at payment@joneswear.shop
2. Provide your order number and reason for return
3. Our support team will respond within 24 hours (business days)
4. Follow the return instructions provided

Please do not send any items back without prior approval.

4. Exchanges

We offer exchanges for size, style, or product replacement depending on availability.

• If the requested item is available, we will ship a replacement after receiving the returned item
• If the item is unavailable, a refund will be offered instead

5. Refunds

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing may take a few business days depending on the payment provider
• Customers will be notified once the refund has been initiated

6. Free Return Handling

• Eligible returns are processed without additional service fees
• Customers must contact us before returning any product
• Unauthorized returns may not be accepted or processed

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery
• Provide order details and clear photos of the issue

We will arrange a replacement or full refund at no extra cost.

8. Non-Returnable Situations

We may not accept returns in the following cases:

• Items showing signs of wear or use
• Items returned without prior approval
• Items missing original packaging or components
• Requests made after the return period

9. Processing Time

• Return requests are reviewed within 24 hours (business days)
• Refunds are issued after inspection of returned items
• Bank processing times may vary depending on the payment provider

10. Customer Support Hours

• Monday – Friday: 09:00 – 18:00 (UK time)
• Saturday – Sunday: Closed

We aim to respond to all inquiries within 24 hours during business days.

11. Policy Updates

We may update this Returns & Exchanges Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

For any questions regarding returns or exchanges, please contact us:

Email: payment@joneswear.shop
Phone: +44 7378 564512
Address: 93 Deerhurst Crescent, Portsmouth, United Kingdom, PO6 4EH